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Ask to see brick, block, or stone work they laid several years ago — joints, level lines, and cracking (or the absence of it) tell the story. Confirm insurance, and for structural work like retaining walls or load-bearing repairs, ask about footing design and drainage, which cause most failures.
Masons work in units — brick, block, stone, pavers — laid with mortar; concrete contractors form and pour monolithic slabs and walls. Many companies do both, but the craft skills differ, so match the portfolio to your project type.
Almost always water and missing drainage: no gravel backfill, no weep holes or drain pipe, or no footing below frost depth. Before hiring, ask specifically how the wall will drain — a contractor who leads with drainage is the one to keep.
Often yes — repointing (replacing failed mortar joints) restores structure and looks. Matching mortar composition matters on older homes; too-hard modern mortar can damage historic brick. Ask how the contractor matches mortar and brick when patching.
