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Insurance is the first question — tree work is genuinely dangerous, and you want proof of liability and workers' comp before anyone climbs. Certified arborists (ISA) bring real expertise for health and preservation decisions. Get scope in writing: what comes down, stump treatment, and cleanup.
Dead limbs over structures, storm cracks, root heaving, or fungus at the base are act-now signs; a certified arborist can often save a tree homeowners assume is finished. Beware crews that recommend removal for every tree — it's the highest-ticket answer to every question.
Frequently it's a separate line item — confirm. Grinding takes the stump below grade so you can replant or resod; hauling the grindings and backfilling may also be separate. Get the after state described in the quote.
Lines to your house: specialized, insured tree crews can often work with the utility to drop service temporarily. Primary lines along the street: that's the utility's contractor, not a private crew. Any service that shrugs at line clearance is a walk-away.